Chargeback & Dispute Policy

Ridnest

At Ridnest, our goal is to resolve concerns quickly, fairly, and transparently. If you experience an issue with your order, we encourage you to contact us first so we can help provide the fastest possible resolution.

Contact Us First (Fastest Resolution)

If you experience any issue with your order, we encourage you to contact us before filing a chargeback or payment dispute.

📧 support@ridnest.com

Please include:

Your order number
A brief explanation of the issue
Photos or video, if applicable for damaged, incorrect, or missing items

We typically respond within 24–48 business hours, and often sooner.

Before Filing a Chargeback or Dispute

Filing a chargeback may delay resolution, as payment providers may place the transaction on hold during an investigation. In many cases, we can resolve issues faster through direct support.

Depending on the issue, we may offer:

Refunds, when eligible
Replacements
Reshipments
Order assistance, including tracking and carrier support

Tracking & Delivery Investigations

If tracking shows your order as delivered but the package was not received, we may help with a carrier investigation.

In certain cases, a replacement or reshipment may be offered after review
Supporting documentation may be required, such as carrier confirmation or related proof

Unauthorized Purchases

If you believe a purchase was unauthorized, please contact us immediately. We may request verification details to help protect all parties involved and review the issue fairly.

False or Abusive Chargebacks

Chargebacks filed in bad faith, such as claiming non-delivery when tracking confirms delivery, may be disputed with supporting evidence.

This may include:

Tracking confirmation
Delivery verification
Order and communication records
Fulfillment documentation

Our Resolution Commitment

Our goal is always to resolve issues directly, fairly, and efficiently without the need for payment disputes whenever possible. We appreciate customers contacting us first so we can assist with the best next steps.

Need Help?

If you have questions about an order issue, payment concern, or delivery problem, please contact us at: