Return & Refund Policy

1. 30-Day Return Window (USA Only)

We offer a 30-day return window, which means you have 30 days from the date your item is delivered to request a return.

To be eligible for a return:

• Item must be in the same condition as received
• Unused and in original packaging when applicable
• With tags when applicable
• Proof of purchase, such as your order number, may be required

To start a return, please email support@ridnest.com. Items sent back without prior approval will not be accepted.

2. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us promptly if your item arrives damaged, defective, missing parts, or incorrect.

Depending on the situation, we may offer:

• A replacement
• A reshipment
• A full refund
• A partial refund when appropriate

To help us resolve the issue quickly, we may request clear photos or video, including images of the outer packaging when available.

3. Orders Not Arrived (Delayed Orders)

If your order has not arrived within 15 business days, please contact us and we will assist right away.

Delays may happen due to:

• Weather conditions
• Carrier disruptions
• Peak seasons or holidays
• Remote delivery locations

Depending on the situation, a replacement or refund may be offered without requiring a return.

4. Delivered but Not Received

If tracking shows your order as delivered, please check:

• With neighbors or household members
• Your building office or front desk
• Your local carrier or post office

If the package still cannot be located, we may help with a carrier investigation. A replacement or reshipment may be offered after review, and supporting documentation may be required.

5. Exchanges

The fastest way to receive a different item is to request an approved return and place a new order once the return process is complete.

6. Non-Returnable Items

Certain items are not eligible for return, including:

• Perishable goods
• Custom or personalized items
• Personal care or hygiene items if opened or used
• Hazardous materials, flammable liquids, or gases
• Gift cards
• Final sale items when clearly marked

If you’re unsure whether an item is eligible for return, please contact us before purchasing.

7. Change of Mind

Returns for change of mind may not be available unless the item:

• Is unused
• Is in original packaging
• Is requested within the 30-day return window

If approved, the customer is responsible for return shipping costs.

8. Return Shipping & Labels

Return shipping responsibility depends on the reason for the return:

Our error (damaged, defective, or incorrect item):
We provide a return shipping label when a return is required.

Customer preference (change of mind or wrong item ordered):
The customer is responsible for return shipping costs.

In some cases:
A return may not be required, and we may offer a refund, replacement, or reshipment instead.

Return instructions will be provided after approval.

9. Return Address (USA Only)

Return addresses vary depending on the product and issue. Please do not send any item back until you receive approved return instructions and the correct return address from support@ridnest.com.

10. Refund Processing

Once your return is received and inspected, if a return is required, we will notify you of the approval status.

If approved:

• Refunds are issued to the original payment method
• Refund processing typically takes 3–10 business days, depending on your bank or payment provider

If you have not received your refund within 15 business days after approval, please contact us for assistance.

11. Contact Us

For any return, refund, or replacement request, please contact us at:

📧 support@ridnest.com

Response time: 24–48 business hours